SALE TERMS & CONDITIONS
please enjoy the variation of color and design within your handmade encaustic cement tiles from clé. this is a result of the handmade process and the nature of cement. the reason you are buying tiles, in general, is due to your love of variation in your surfaces. like stone, hardwood and all other natural surfaces- no two tiles will ever be exactly the same. if you want exact- clé is not the place for you.
when you receive your tiles you must:
1) mix tiles from different boxes prior to setting. this will blend the inherent variations for a beautiful, naturally rich appearance. variation details can be seen close-up, but will be invisible when installation is completed.
2) to ensure the best color match, place orders for all quantities to complete the installation, including extras. We highly recommend adding 10% of extra for any broken pieces during shipping and the installation process. to be on the safer side- we suggest 15% to allow for a potential repair in the event of a future mishap to your tiles.
REMEMBER!!! as with all clé tiles- installation of our products means acceptance and absolutely no returns and/or exchange will be accepted.
order policy: after receiving your order, a detailed approval form will be forwarded to you to verify the accuracy and details of the order. no order will be processed without your signature giving us the go ahead to produce your tiles as per your instructions. this is your opportunity to make any changes before we begin production.
payment terms: we must receive payment-in-full once you have approved your order.
order lead times: your order will proceed to production once we have received your signed approval form and payment. both items (approval and payment) are required to begin production. from this date, most orders will be shipped within our standard 6 to 8 weeks period. custom orders may take up to 8 to 10 weeks, please always check availability and estimated delivery times. for special designs or colors, please check cost and development lead-time with our office.
order cancellation policy: due to the fact that we do not stock inventory of custom designs, we cannot accept order cancellations after production has begun.
shipping and handling: we can estimate shipping costs on your invoice. you will be billed for the freight cost and any cost that exceed the estimate quotation. we make every effort to make an accurate estimate of shipping cost.
we take great care to ensure satisfactory delivery of customer orders, however, we cannot accept liability for damage during shipment. we do not accept responsibility for lost working time in the unlikely event of a delivery being delayed, or for being incorrect.
damaged merchandise: all products leave our dock in good condition and properly packed. all claims for damaged and broken merchandise must be made through the carrier. if shipping was arranged through our carrier, you must notified the carrier about the damage, take pictures and notify us immediately to follow up with the claim.
customer is responsible for the inspection of all material when received, take note if any external damage to the cases, pictures need to be taken and you must notify shipping company immediately after receiving material.