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refund & exchange policy

Cancellation Policy

clé only accepts cancellations within 3 hours of receiving your confirmation email. Outside of this time-frame, orders cannot be cancelled.

Returns

clé does NOT accept returns on any of our products in order to minimize inconsistencies. We encourage viewing samples prior to ordering.
All material is handmade and shade variations are part of the inherent beauty of encaustic cement tile and although we try to ensure product images or samples are as close as possible to your order, variations on appearance are possible and welcomed!