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work with us

here at clé, we have become known for our tile collaborations with artists and designers, however, it is our long-term aim to broaden everyone's concept of tile and to transform it from being a functional backdrop to a more artful, provocative facet of our surroundings. to that end, we have sought out heirloom quality tiles from across the globe. our tile offerings now extend from classic moroccan zellige, glazed wood-fired tiles from vietnam, rustic italian terracotta and carrara stone to thin-clay bricks domestically sourced.
our new studio is located in san rafael, california, and we are always looking for enthusiastic people to join our rapidly growing company. please note that all of our current positions are full-time and are based on location at our headquarters in san rafael.
if you are interested in joining forces with our team of fast-paced, curious and creative problem-solvers intent on stretching the boundaries of the world of surfaces, please see our current job listings below. don’t see the position you are looking for? pitch us! feel free to send in your resume and cover letter to careers@cletile.com and we will happily keep it on file if it looks like a match.
open positions:
PRODUCT DEVELOPMENT | ASSISTANT

 key responsibilities

      • unpack, document, and organize product samples received by the product development team
      • analyze and track the progress of any product sample revisions as needed
      • assist with product detail gathering: measurements, calculations, and documentation
      • assist product development with sourcing new products, packaging and labels
      • communicate with vendors as needed
      • ensure organization of materials library and digital assets
      • oversee the photography of new and existing products, including passing products to and from the photography department, and tracking progress
      • oversee and track the progress of trademark application submissions
      • provide assistance to the product development manager within the quality control process, including checking for and tracking issues
      • assist with ecomm product listing and collection page creation, as well as with updates needed for continual improvement
      • help formulate and compile product explanations and disclaimers for the website as needed
      • communicate cross functionally with supply chain, sales, marketing, and ecommerce teams to gather information and communicate updates as needed

      qualifications and skills

          • bachelors degree or equivalent work experience in product development or other related field required
          • must be proficient with using excel and google suite; particularly gmail, google calendar, drive, google sheets and docs
          • must be highly organized with strong time management and communications skills
          • strong interest in interiors, materials, and production processes
          • able to bring both a creative and analytical approach to the work
          • positive attitude, willingness to take on any task, and desire to grow within the product development team
          • must be willing and able to lift up to 25 lbs 
          • basic illustrator, photoshop, or adobe skills a plus
          • must be located in the bay area; currently requires a few days in studio each week, full time in the showroom in the future
        to apply: send in your resume and cover letter to careers@cletile.com

         

        PRODUCT DEVELOPMENT | TECHNICAL ASSOCIATE
        key responsibilities

            • detail technical information (including measurements, freeze thaw and heat resistance ratings, variation and texture ratings, grout, sealant, and mortar recommendations) for all new products
            • create installation and maintenance guides, as well as usage guidelines for new products
            • review and understand technical information, installation, maintenance, and usage for all current and upcoming product offerings
            • research & development with existing as well as new product vendors to develop best practices around gathering product technical information
            • outreach and relationship development with recommended installation material vendors
            • oversee technical testing for current and upcoming products related to water absorption, freeze thaw, breaking strength, DCOF, etc.
            • oversee on site installation and product testing as needed
            • work cross functionally with sales and csr teams to understand and improve client resources; including project managing install demo videos and other walkthroughs to expand client product understanding
            • oversee initiatives related to sustainability
            • work cross functionally with sales and csr teams to troubleshoot product and quality control issues

            qualifications and skills

                • bachelors degree required, experience in manufacturing, product development or quality control or product testing preferred
                • must be proficient with using excel and google suite; particularly gmail, google calendar, drive, google sheets and docs
                • must be highly organized with strong time management and communications skills
                • strong interest in interiors, materials, and production processes
                • able to bring both a creative and analytical approach to the work
                • positive attitude, willingness to take on any task, and desire to grow within the product development team
                  • must be located in the bay area; currently requires a few days in studio each week, full time in the showroom in the future
            to apply: send in your resume and cover letter to careers@cletile.com 

             

            PROJECT MANAGER

            communication

                • strategic in approach understanding and addressing inter-dependencies and real issues
                • ability to provide information regarding tasks, plans, schedule and strategies
                • ability to control project issues while avoiding power confrontations, thinking in opportunities instead of barriers
                • active listening - ability to listen, to be clear and ensure you are understood
                • extract and communicate requirements

            leadership 

                • life cycle (program, project or product launch) management
                • create and implement efficient work processes/programs across the company to help teams cross-collaborate
                • ability to encourage and enable people to work together as a team to accomplish anything
                • manage progress of new product launches, campaigns etc
                • encourage and drive accountability and responsibility between teams
                • administer and coordinate groups of individuals by promoting teamwork, delegating tasks, resolving conflict, setting goals, and evaluating performance

            personality

                • aptitude; flexibility and ability to adapt to change and cultural realities
                • pro-active can do/figure it out attitude
                • ability to adapt and deal with situations and manage everyone's expectations through ongoing change.
                • ability to say “No”.
                • ability to stay calm under pressure.
                • ability to take responsibility for failures.

            negotiation skills

                • ability to negotiate with directors and CEO the use of resources, budgets, schedules and scope creep

            subject matter expertise

                • high-level understanding of applications used at clé
                • ability to adapt project management processes to organization's product/process life cycle
                • develop subject matter expertise not just for program management and your toolkit, but how things work in clé's strategy, design, product design, creative concepting, user experience, content development, front end and back end (supply chain/web)
                • knowledge of fundamental project management processes, methodologies and tools & techniques and ability to adapt them to clé.

            risk management skills

                • ability to identify risks and come up with mitigation plans ahead.

            excellent organizational skills

                • manage deliverables and milestones: on time/within budget/meeting clé's needs
                • ability to organize tasks, document processes and guidelines
                • create estimates, timelines and develop roadmaps (what's next)
                • produce reports and presentations
                • excellent time management
                • 2 years prior project management experience required
            to apply: send in your resume and cover letter to careers@cletile.com

             

            CLIENT SERVICE REP | BACKEND SUPPORT TEAM (post purchase)

            key supporting role for our very busy support team. this role has a direct impact on customer satisfaction and company results.

            key responsibilities

                • first line of contact for our clients (post-purchase) answering questions regarding all aspects of their purchases such as installation tips, order status updates, proactively tracking delayed orders, troubleshooting damaged delivery, corresponding with our 3rd party shipping company, filing claims, and any other customer support relating to the post-purchase experience.
                • maintain a clear understanding of clé’s policies on cancellations, damage, refunds, escalation processes.
                • manage all customer interactions via chat, email, phone, and internal ticketing system (answer, follow-up, escalate when needed, and always resolve) in a timely manner.
                • communicating and working hand in hand across multiple departments including sales, product development, and supply chain to help resolve customer related issues in a timely fashion.
                • mastery of our internal customer relationship management tools (hubspot and shopify.)
                • mastery of CIN7 inventory system, slack for internal company communications, and other google suite applications required for daily tasks i.e. email, googledocs, and calendar.
                • contributing role to backend CSR new employee training as designated by Director of Sales and backend CSR supervisor.
                • supervised by backend support team lead & reports to director of sales.

              qualifications and skills

                  • entry level customer service background
                  • customer centric
                  • ability to self-motivate while also being part of a wider team
                  • comfort with learning and using software crm and a host of digitally supported platforms
                  • strong organizational, time management, and problem-solving skills
                  • willingness to ask for help and share your knowledge
                  • strong analytical skills and attention to detail
                  • ability to learn quickly
                  • ability to work from home with internet access (if work from home is necessary)
                  • college degree preferred but not required

                to apply: send in your resume and cover letter to careers@cletile.com

                 

                SALES TEAM | SALES REPRESENTATIVE: SHOWROOM (hiring currently paused)

                the ideal candidate is design-savvy with a proven track record of exceeding sales goals while consistently providing world-class customer service to prospective clients.

                key responsibilities

                    • meeting and exceeding monthly sales goals while representing the cle tile brand. establishing and nurturing long term relationships with trade & VIP clients. 
                    • mastery of internal customer relationship management tools (sales crm, ecommerce platform, inventory management system). interface with other departments: supply chain, samples, showroom/studio manager, product development and backend customer support to continuously strengthen and improve sales processes, providing customer feedback to other departments where appropriate.

                  qualifications

                      • exceptional interpersonal skills; able to positively interact with many different types of clients in-person
                      • experience working with interior designers and projects of all sizes
                      • design-focused with strong awareness of our product and current trends in home design
                      • strong project and time management skills
                      • the ability to nurture multiple projects from specification to close
                      • the flexibility to work independently but also collaboratively when needed
                      • willingness to ask for help and share your knowledge
                      • strong analytical skills and attention to detail
                      • ability to learn quickly and openness to a constantly changing start-up type environment
                      • highly customer-centric
                      • a minimum of 3-5 years sales background with a proven sales track record
                      • college degree preferred but not required 

                    to apply: send in your resume and cover letter to careers@cletile.com

                     

                    SUPPLY CHAIN | DOMESTIC LOGISTICS ASSOCIATE

                    description

                    the ideal candidate is energetic, responsible and willing to continuously learn, improving processes while working in a fast-paced environment. we are seeking someone who is enthusiastic about warehousing activities, transportation and purchasing. you will be able to implement new process and measure your results, and you will lead logistic projects. when it comes to transportation and purchasing, you will handle contact with vendors and understand the import process. you will have a direct impact on customer satisfaction and company results.

                    responsibilities

                        • analyze orders distribution method
                        • process orders to correct stages at cin7.
                        • analysis shipping method for in stock order.
                        • provide pl and instruct warehouse to dispatch.
                        • communicate and process booking with forwarder for domestics shipment.
                        • obtain tracking info from domestics forwarder.
                        • provide tracking info to csr / client directly.
                        • monitor shipment until shipment deliver to client.
                        • communicate and troubleshoot with domestics forwarder for any abnormal issues in transit.
                        • communicate and collect info from csr (bol, pictures of goods, contact info…etc.) when claim received.
                        • coordinate with forwarder to process reverse logistics.
                        • send asn to warehouse for the returning shipment.
                        • monitor the return shipment until it arrives warehouse / vendor.
                        • advise procurement associate to adjust inventory level.
                        • analysis the cause of the return with csr and manager to identify the liable party for csr to file claim.requirements
                        • project management skills
                        • team oriented
                        • strong organizational, time management, and problem-solving skills.
                        • willingness to ask for help and share your knowledge
                        • strong analytical skills and attention to detail
                        • ability to learn quickly
                        • customer centric 

                      qualifications

                          • bachelor degree or studies in supply chain
                          • prerequisite: solid experience in excel, in particular, pivot tables and vlookups

                        to apply: send in your resume and cover letter to careers@cletile.com 

                         

                        WAREHOUSE MANAGER

                        responsibilities

                            • oversee receiving, warehousing and distribution operations.
                            • implement operational policies and procedures.
                            • comply with federal, state and local warehousing, material handling and shipping requirements by studying existing and new legislation, enforcing adherence to requirements and advising management on needed actions.
                            • safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
                            • control inventory levels by conducting physical counts as required by management.
                            • achieve financial objectives by assisting in preparing the warehouse budget; analyzing monthly expense variances and initiating corrective actions
                            • complete warehouse operational requirements by scheduling and assigning employees and following up on labor results.
                            • maintain warehouse staff by recruiting, selecting, orienting and training employees.
                            • maintain warehouse staff job results by coaching, counseling, monitoring and disciplining employees.
                            • maintain professional and technical knowledge in warehousing.
                            • contribute to team effort by working with other departments on a daily basis.

                        qualifications:

                            • 5 + years of warehouse management experience
                            • excellent understanding of warehouse management procedures
                            • proficient knowledge of inventory and inventory controls
                            • osha expertise and safety training for warehouse operations
                            • ability to operate a forklift effectively
                            • proficient computer skills
                            • outstanding communication skills, both written and verbal
                            • outstanding leadership, organizational, multi-tasking and problem solving skills
                            • strong people skills
                            • valid drivers' license
                            • available to work extended hours

                        to apply: send in your resume and cover letter to koconnell@pcg-services.com